At Arsenal Credit Union, we take pride in providing our members with superior service. We're member owned, so it just makes sense to take good care of the people who contribute to our success — and our members are raving about the service they get.
We routinely survey our members who visit the credit union. Below are some examples of what our members are saying.
“I have always had the very best experiences with Arsenal CU and I recommend anyone looking for a great banking institution to try Arsenal you will love it too. Thanks for always being there for me and my family.”
“Arsenal employees make me feel like family... they know my name... it's always a pleasure to walk in... Plus I love the free coffee... Thanks!”
“I don’t have a lot of money, but ACU always treats me like I do!!!"
“The tellers are always helpful and friendly. I wouldn't do my financial business anywhere else.”
“We were very pleased with the service we received when opening a new account. The branch manager was very helpful and professional!”
“The people that work for Arsenal are always friendly and helpful. I really appreciate knowing they care about my needs.”
"Arsenal Credit Union is a great place to do business."
"Great customer service and friendly attitude."
"Been a member since the 70s. Live 130 miles away and still use Arsenal as main source of banking."
“Always friendly, accommodating and very helpful. Very friendly and courteous staff that always greet with a smile. LOVE MY ACU!!”
"Tellers are always so sweet to me!"
“We are very happy that we joined Arsenal Credit Union. Always very satisfied!”
"Great costumer service! Extremely friendly staff.”
“Every time I go to Arsenal Credit Union they are all helpful and nice. Love the customers service. 2 thumbs up.”
“Your people are always very polite and helpful. A great place to do business.”
“For 25 years we have had great service at Arsenal Credit Union.”
“I love banking with Arsenal. I recommend it to all of my friends.”
“You have exceptional customer service from every agent or staff I've ever dealt with.”
"Very awesome credit union. They are by far the best. Thanks for all that you guys do!”
“I am always treated with respect and kindness at the credit union.”
“I've been an ACU member since the early 80's. Always very happy with service and never the horror stories of charges friends are charged at their banks.”
"I love Arsenal Credit Union!"
“I have been a member of Arsenal CU approximately 25 years and this CU continues to take care of all of my financial needs to my satisfaction, with all of their great service offerings. They have an outstanding staff at the various locations who provide very professional and high quality customer service in person or telephonically. My job moved me to a different state and it's still very comforting when I call Arsenal CU and the representatives and I know each other's voices and names; it's that personal touch which means a lot. They always go the extra mile to provide the best service/solution that works for your personal request or situation. I love the Arsenal CU and will always be a member. I remind all of the representatives in the different departments that I interact with of this fact each that time I call. I can't say enough about the Arsenal CU!”
“Service is outstanding always. Thank you.”
"Excellent treatment always."
“I have always gotten excellent and courteous service at Arsenal. Staff is knowledgeable and exact in giving you answers about your account.”
"Service is always excellent."
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