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Company Fast Facts

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Our Story

Arsenal Credit Union was established by eight individuals who sought a better way to manage their money. They envisioned an institution that combined the financial power of their coworkers and family members, giving themselves economic control over their wages and ultimately, their futures. Today, we are still driven by this philosophy  Arsenal's mission is to utilize the power of money to help people improve their economic and social well-being. Unlike banks who use people to amass profits for their executives, board directors and stockholders, we empower our members by injecting their money back into their credit union. This allows our members to get loans at lower rates than big banks are willing to offer, as well as earn a higher yield on their deposits. Since people motivate our ambitions, we consistently provide excellent service. Loaded with benefits, we are Arsenal Credit Union.


Company Fast Facts

All information current as of month-end November 2017

Founded: 1948
Organization type:
A not-for-profit financial cooperative
Charter: State
Regulatory Agency:
Missouri Division of Credit Unions
Federal (provided through the National Credit Union Administration/NCUA)
Total Membership:
Total Assets: $221 million
Total Deposits:
$197 million
Employees: 77
Rankings: 10th-largest credit union in the St. Louis metro area (based on deposits and assets)
Headquarters: Arnold, Mo.
Branches: 6 in the St. Louis area (north Jefferson County, south St. Louis County, mid St. Louis County, north St. Louis County and the city of St. Louis in Missouri, as well as north St. Clair County in Illinois), more than 50 credit union shared branch locations locally and 5,000+ nationwide, a 24/7 online branch, and a 24/7 automated (phone) teller system
Free ATMs: More than 250 in the St. Louis area and nearly 30,000 nationwide through the CO-OP Network

Senior Management:
President/CEO: Linda Allen
Senior Vice President: John Gerke
Senior Vice President: Patti Poe
Senior Vice President: Cassi Hendrixson
Senior Vice President: Kraig Zang

Board of Directors: 7 directors, each elected to a 3-year term
Chairman: Randy Pratt

Supervisory Committee: 3 members, each elected to a 3-year term
Chairman: Lisa Stuart

Who Can Join: Primarily anyone who lives or works in Jefferson County (Mo.), St. Louis County (Mo.), St. Louis City (Mo.), Madison County (Ill.), Monroe County (Ill.), Randolph County (Ill.), St. Clair County (Ill.); employees of the National Geospatial-Intelligence Agency, Veterans Administration or 23 other companies and agencies in the region; members of the BCTGM Local 4, CWA Local 4217, Iron Workers Local 396, SEIU Healthcare Illinois and UFCW Local 534 trade unions, all in the St. Louis area
Products: A full range of checking and savings account options, loans (including credit cards with rewards), ATM cards, debit cards with rewards, and electronic services (such as online banking, online bill pay, mobile banking, mobile check deposit, text message banking, and direct deposit); credit counseling, investments, insurance and financial planning are also provided through third parties
Accolades: People helping people is the epicenter of what we do. As a result, we have received an array of various state-level awards for our internal products and services that help individuals and families, as well as for our external programs that benefit the community. The list includes eight Louise Herring Awards for Philosophy in Action, six Alphonse Desjardins Awards for our youth and adult financial education efforts, and 14 Dora Maxwell Social Responsibility Awards for our community involvement efforts. Our entire portfolio of accolades — 28 total — were awarded to us by the Missouri Credit Union Association (MCUA).
National recognition:
  • In 2001, we ranked 14th for member service usage for credit unions similar in asset size to us.
  • In 2003, we were a consumer “Pick of the Week” by Broadcast News Channel and showcased on MSNBC for our commitment to high-quality service, our ongoing dedication to community involvement and our employee-friendly atmosphere.
  • In 2005, we ranked as one of the top 100 credit unions in electronic services.
  • Also in 2005, we received recognition from the Credit Union National Association (CUNA) for our Tracker Kids Club Program.
  • Since 2009, we have been voted every year by readers of the Small Business Monthly newspaper as one of the best credit unions in St. Louis.
  • In 2009 and 2010, we were recognized as a “REAL Deal Credit Union” by CUNA.
  • In 2013, Arsenal’s debt relief program was deemed as one of the 10 best among all credit unions, based on independent research by NerdWallet, a personal finance website. The article recognized Arsenal for going “the extra mile” and noted that the credit union provides free financial advice across multiple channels, including a special financial education section on its website, resource centers within its branches, ongoing seminars, and one-on-one counseling provided by an in-house financial specialist from ClearPoint Credit Counseling Solutions.
Testimonials: Our members have a lot to say about us. You, too, can Get Gruntled NOW!
Social Media: Connect with us on Facebook and Twitter.

Media Contact

Vice President: Ken Moser

Media Notes

  1. Arsenal is a credit union, not a bank.
  2. Those who do business with a credit union are called members rather than customers.
  3. Not for profit and nonprofit are not interchangeable terms; each has a different meaning. Credit unions are not for profit, which is not to be confused with nonprofit charities or similar organizations. Credit unions are not for profit because they operate to serve their members rather than to maximize profits. But unlike nonprofit organizations, credit unions do not rely on donations, and they are financial institutions that must turn what is, in economic terms, a small profit (i.e., "surplus") to be able to continue to serve their members. A credit union's revenues (from loans and investments) need to exceed its operating expenses and dividends (interest paid on deposits) in order to maintain capital and solvency. Credit unions use excess earnings to offer members more affordable loans, a higher return on savings, lower fees or new products and services.
  4. A high-resolution copy of our logo is available upon request.


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