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FAQs
FAQs

Frequently Asked Banking Questions

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Q: Are my deposit accounts federally insured?

A: Yes! Your savings are federally insured to at least $250,000 by NCUA, a U.S. government agency. Retirement accounts are insured separately up to $250,000. The "full faith and credit" of the United States Government assures that your savings are protected up to the federal insurance limits. (Click here to learn more about NCUA Share Insurance.)

Q: How do I set up direct deposit of my payroll check?

A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company and your direct deposit will usually begin within thirty days.

Q: How do I set up direct deposit of my Social Security check? 

A: After your checking application has been approved, you will receive our routing and transit number and your account number. Have this information handy, along with your Social Security number, in order to set up direct deposit with a Social Security representative. Call 1.800.772.1213 or apply online.

Q: Can I get information about my account by phone?

A: Yes! Account information is available with ActionLine, our 24 hour automated teller system. To sign up for this service, contact us during normal business hours (Mon.-Fri. 8 a.m.-6 p.m., Sat. 8 a.m.-12 p.m.). If your cellphone is enabled, you can also access your account via text message and/or mobile banking.

Q: Is interest paid on my checking account?

A: Yes! If you want a checking account that pays a market rate of interest, check out our Value Checking and Advantage Plus Checking accounts.

Q: Can I do all of my banking with you?

A: Yes! Thanks to the convenience of direct deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your financial needs.

Q: Can I look at all of my transactions at any time?
 

A: Yes! With online banking, text message banking and mobile banking, you have access to your account information 24 hours a day, 7 days a week! Go to our AccessPoint Internet Account Access page for details.

Q: Are wire transfers possible to and from my checking account?
 

A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.

Q: How do I make a deposit to my account from a remote location?
 

A: You can visit more than 4,000 credit union shared branches nationwide or take advantage of direct deposit, ATMs or ACH (Automated Clearing House) transactions. You also can mail non-recurring deposits to us. Contact us for details on a method that's best for you.

Q: When do I have access to use Internet banking?
 

A: With online banking, text message banking and mobile banking, you have access to your account information 24 hours a day, 7 days a week!

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3780 Vogel Road; Arnold, MO 63010|
314.962.6363 and 1.800.719.6363|
arsenalcu@arsenalcu.org