Member Testimonials

At Arsenal Credit Union, we take pride in providing our members with superior service. We're member owned, so it just makes sense to take good care of the people who contribute to our success — and our members are raving about the service they get.

We routinely survey our members who visit the credit union. Below are some examples of what our members are saying.

Want to submit your own comments? Email arsenalcu@arsenalcu.org or contact us through a secure form.

I've been a member at Arsenal for over 5 years now and I've always been happy with their customer service!

Stacey H. & Jonathan M.

LOVE Arsenal Credit Union!!!!!!!!!

Chase & Michele R.

My husband and I have been doing business with Arsenal for a few years now and we have built a very strong relationship with you guys. We never leave unsatisfied and we feel like your staff goes above and beyond for us every time we come in. We are always very warmly greeted and addressed by name; we truly enjoy doing business with Arsenal (the Arnold branch). We would and do recommend you to everyone! Thanks for being great!

Rebecca V.

I always recommend Arsenal Credit Union. Of all the banks we have ever used, ACU has the best experience of helpfulness and a feeling of community and being welcomed. Everyone is very friendly and greets you even if you are not being serviced by that particular individual.

Clay S.

I love Arsenal. It's my favorite bank in my history of going [to] banks and I'm 66! I love credit unions and their special and more personal service they give. I have recommended Arsenal to others and will continue to do so.

Patricia T.

Extremely happy with Arsenal overall. Any branch I've been to is always clean, and the employees are always helpful and a pleasure to deal with.

Earl L.

I have been with Arsenal Credit Union for 26 years and have always been satisfied with their employees and the services they provide. Thank you!

Trent & Kari D.

Totally love Arsenal Credit Union...keep up the great working relationship!

Vernadine S.

I use the drive thru everyday. YOUR PEOPLE ARE THE BEST!

William & Alice L.

I love my credit union!! Thanks, keep up the great work!

Joseph E.

I have always had great experiences with ACU. I honestly don't know why some people stay with banks when places like Arsenal and other credit unions exist.

Brian J.

My experiences are always positive with Arsenal. I cannot remember a negative encounter. I am very happy with you.

Cheri & Thomas E.

Your employees are always friendly and willing to assist with transactions. They are superior to other banks.

Karen & David W.

I pulled all of my money out of PNC Bank and put it with you. You are maintaining a very high-quality banking experience and [I] hope you continue to do so.

Matthew J. 

I have been with ACU for over 40 years and have had no complaints about their service and professional handling of any of my financial needs.

Richard & Joyce D.

I love this credit union. I can't see myself going to any other bank.

Kerondreial & Ronald F.

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