Member Testimonials

I love the credit union. I will never go back to a "bank." I am treated like an individual here and not a number. I am treated with respect also, no matter how much I do and don't have. I have ALWAYS had great service, since day one.

Janet D.

I am extremely pleased with ACU. You have excellent service. When I have had problems, you deal with them quickly. You don't act like it's my problem. You take responsibility when you make an error and correct it promptly. You have the most customer-friendly workers that I have ever associated with. We use the offices off Lemay Ferry/South County and Vogel Road. We recently took out a home equity loan and I was very pleased. Everything went smoothly. [ACU's staff is] very helpful and knowledgeable. I'll also never forget when government workers were laid off years ago and we were worried about getting paid. ACU said not to worry about our loans if this happened. They gave us some breathing room. Luckily we were paid and we didn't have to be late on payments, but I'll never forget how ACU looked out for us.

Cheryl H.

I have been banking at Arsenal for a while. Everyone has been very helpful and friendly. I would like to call special attention to Kelly at the Florissant Arsenal Credit Union. She went above and beyond to help me make some major financial decisions. She was very helpful and made everything ease during a stressful time for me. She deserves a customer service award.

Ruby B.

I have been banking at Arsenal CU for over 10 years and have always been treated great. I always have my questions answered and get help when I require it - even it is something I did wrong. Your employees are always kind and courteous.

William D.

One of the reasons we keep our account with you is the helpfulness of your employees - friendly and always very helpful and knowledgeable with any questions we might have. Never a sigh of discontent when my husband brings in mountains of change, and I am always getting helpful tips (interest on checking, bill pay, money markets etc.). Absolutely excellent.

Darlene F.

The employees always make me feel as if they know me personally. They are very friendly and a pleasure to deal with. They seem to smile a lot.

James M.

Everyone we have dealt with on all of our transactions is always pleasant and professional. Very happy with Arsenal Credit Union.

Todd S.

The girls [at the branch] have always been warm and welcoming to us. Overall, I give the girls and the credit union excellent ratings. I would recommend anyone to open accounts with Arsenal based on what service I have had with you.

Mary D.

In & out quickly, and accurate service. When I have questions, the manager sees me right away and does know me by name. He is very nice.

John C.

On not one but several occasions I had the wonderful opportunity to work with Rachel of member services.

My husband and I both feel that she went above and beyond what some would call exceptional service. I first met Rachel when a family member used my identity to obtain loans with my information and I had the arduous task of changing all of my accounts, as well as credit cards.

We are still working with the federal prosecutors and it is very sad because it was someone so trusted. Rachel was very accommodating and calming. Her communication skills are excellent and she was also very compassionate; something you don't find very often dealing with customer service.

Recently, she was able to work with us again and she remembered me from last November, and even asked how things were going. I cannot tell you how efficient and timely she was helping us with the loan so that I could start my new company. She turned the loan around in just one day!! I have never experienced such a pleasant person in this industry and every time we met with her it was the same upbeat and helpful attitude. She has made these two stressful situations much easier to deal with. We love banking with Arsenal Credit Union. Thank you.

Kelly S.