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Member Testimonials

I was very happy with the attention I received. It was my first time to come in and handle a transaction, and I was very pleased with the response I had received. I will enjoy banking here.

Jennifer L.


All the personnel that I have had to deal with since I opened my account have the best customer service. They are the nicest people I have ever dealt with.

Stacey F.


The teller was polite & even remembered that I have health issues. She asked how I was & even said they, the other tellers & herself, had not seen me in a while & was wondering how I was. That made me feel so important that out of all the customers they see they remembered me.

Michelle H.


Angela did an outstanding job [and] exceeded my expectations. She treated me like I have been doing business with you for years. I drove all of the way from Springfield, Mo., do to business with Angela; that is how impressed I was with her. Service like this is not heard of nowadays. I have told everyone I know about how well I have been treated.

Kenneth R.

I love Arsenal Credit Union. I feel like [it] actually cares who I am; I'm not just another source of interest income for them.

Bobbi F.


I have banked with Arsenal for several years now & have always had complete satisfaction with the employees and service.

Karen H.


I was cutting it close to closing time and the girl allowed me to come in anyway and did not act or seem perturbed. I appreciated that.

Karen & Craig G.


The North County Branch is one of the best credit union offices I have ever dealt with, and I belong to two others. The Arsenal Credit Union personnel are very professional, compassionate and courteous.

Gregory & Ayisha J.


I've been with Arsenal for almost 30 years. The CU has helped me with the good, bad, and sometimes the ugly. I have never had any problems that I can remember.

Rosemary S.


I have been a member of Arsenal for several years, and I have always gotten excellent service with a smile. And that includes everyone!

Carolyn S.


I was opening a new account after an absence from the credit union. I had some very unsatisfactory dealings with an area bank. At Arsenal I was treated as a member and not just someone to squeeze more money out of. I will NEVER go back to a bank for my financial dealings.

Carla & Joseph H.


The service has always been prompt and direct. Most of my banking is very simple, and is treated as such. I also enjoy my online access showing a immediate balance level, unlike banks that hide transactions from their customers, eventually overdrawing their account, and leading to unnecessary overdraft fees. I feel that Arsenal Credit Union is not trying to 'nickel-and dime' me to poverty, like big branch banks, like Bank of America.

Michael W.


Every time I come there I am waited on quickly by a knowledgeable person that takes care of my needs. I am glad I am a member.

Nicholas T.


The employees are very nice. At the bank I used before, they were the complete opposite. It is also nice not having to fill out a deposit slip just to deposit a paycheck.

Craig & Jamie G.


The customer service is why I drive 15 minutes each way to bank with Arsenal instead of someplace 2 minutes from my house.

Roger R.


Since I became a member of ACU, every experience has been wonderful. I have always been greeted by name professionally and politely. Every employee I have met thus far has went above and beyond to take care of me compared to what I was accustomed to at traditional banks. I am so grateful I now use ACU and refer all my acquaintances and family. Thank you.

Tina L.


We have loved Arsenal for years. That is why we have recommended them to so many people.

Matthew & Kelly H.



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3780 Vogel Road; Arnold, MO 63010|
314.962.6363 and 1.800.719.6363|