All the personnel that I have had to deal with since I opened my account have the best customer service. They are the nicest people I have ever dealt with.
The teller was polite & even remembered that I have health issues. She asked how I was & even said they, the other tellers & herself, had not seen me in a while & was wondering how I was. That made me feel so important that out of all the customers they see they remembered me.
Angela did an outstanding job [and] exceeded my expectations. She treated me like I have been doing business with you for years. I drove all of the way from Springfield, Mo., do to business with Angela; that is how impressed I was with her. Service like this is not heard of nowadays. I have told everyone I know about how well I have been treated.
I love Arsenal Credit Union. I feel like [it] actually cares who I am; I'm not just another source of interest income for them.
I have banked with Arsenal for several years now & have always had complete satisfaction with the employees and service.
I was cutting it close to closing time and the girl allowed me to come in anyway and did not act or seem perturbed. I appreciated that.
Karen & Craig G.
The North County Branch is one of the best credit union offices I have ever dealt with, and I belong to two others. The Arsenal Credit Union personnel are very professional, compassionate and courteous.
Gregory & Ayisha J.
I've been with Arsenal for almost 30 years. The CU has helped me with the good, bad, and sometimes the ugly. I have never had any problems that I can remember.
I have been a member of Arsenal for several years, and I have always gotten excellent service with a smile. And that includes everyone!
I was opening a new account after an absence from the credit union. I had some very unsatisfactory dealings with an area bank. At Arsenal I was treated as a member and not just someone to squeeze more money out of. I will NEVER go back to a bank for my financial dealings.
Carla & Joseph H.
The service has always been prompt and direct. Most of my banking is very simple, and is treated as such. I also enjoy my online access showing a immediate balance level, unlike banks that hide transactions from their customers, eventually overdrawing their account, and leading to unnecessary overdraft fees. I feel that Arsenal Credit Union is not trying to 'nickel-and dime' me to poverty, like big branch banks, like Bank of America.
Every time I come there I am waited on quickly by a knowledgeable person that takes care of my needs. I am glad I am a member.
The employees are very nice. At the bank I used before, they were the complete opposite. It is also nice not having to fill out a deposit slip just to deposit a paycheck.
Craig & Jamie G.
The customer service is why I drive 15 minutes each way to bank with Arsenal instead of someplace 2 minutes from my house.
Since I became a member of ACU, every experience has been wonderful. I have always been greeted by name professionally and politely. Every employee I have met thus far has went above and beyond to take care of me compared to what I was accustomed to at traditional banks. I am so grateful I now use ACU and refer all my acquaintances and family. Thank you.
We have loved Arsenal for years. That is why we have recommended them to so many people.
Matthew & Kelly H.
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