Your company is the best credit union with whom I have ever done business. I think you are my tenth CU... Happy employees are the rock upon which truly successful institutions are based. If the employees, like yours, are well trained and compensated (including many "atta boys") they then have the ability to treat the most important people in any business - the customers - the way they deserve and rarely expect anymore. Your people are always great... Your employees are very happy and well informed, therefore your customers are too... I congratulate you and every level of management in creating a company that displays - to my eyes - the perfect implementation of the pathway to a truly successful enterprise.
I used both a walk-up teller and a member services rep and both were extremely helpful and professional. The walk-up teller answered all of my questions regarding CDs and money market accounts and then referred me to the Rep.
I will never go back to a "bank"....this credit union has given me the best service, every time, and I am very satisfied and have recommended many people and brag about you all the time!
I had fast friendly service and usually do when I go in there. Arsenal Credit Union has always ranked very high with me.
I have always had a positive experience at Arsenal CU.
Just nice & friendly people to deal with.
Every team member I have ever dealt with there has been very friendly and helpful. Even the team members that are not waiting on you are friendly and always have smiles on their faces even if there is a rude customer in front of them. Great job for the Vogel location team members.
Everyone is always helpful and friendly no matter what my needs are.
The tellers know me by name. They always greet me, take care of my transaction carefully but fast, thank me & ALWAYS wish me a good day.
I have always had very good service at ACU and that is why I recommend ACU to everyone.
I enjoy coming to the [Arnold] branch. Everyone is always so friendly and courteous. It is a wonderful place to bank.
[The] Watson [branch] is a good location and the extended hours offer so much flexibility for busy schedules. Thank you!
Arsenal has always been a professional place to visit and taken care of everything accurately. When I have had questions in the past, they have always answered me and never made me feel like my questions were silly or like I was wasting their time.
Any time I come into the branch I am treated with the utmost respect. The representatives are always friendly and helpful.
I have never once had a problem with the staff and their willingness to help me throughout the time I have been with Arsenal Credit Union (about 7 years). The staff is very friendly and very knowledgeable.
I have been using the credit union for years and always have been treated with respect.
James & Patrice L.
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