Member Testimonials

I've been with Arsenal for almost 30 years. The CU has helped me with the good, bad, and sometimes the ugly. I have never had any problems that I can remember.

Rosemary S.

I have been a member of Arsenal for several years, and I have always gotten excellent service with a smile. And that includes everyone!

Carolyn S.

I was opening a new account after an absence from the credit union. I had some very unsatisfactory dealings with an area bank. At Arsenal I was treated as a member and not just someone to squeeze more money out of. I will NEVER go back to a bank for my financial dealings.

Carla & Joseph H.

The service has always been prompt and direct. Most of my banking is very simple, and is treated as such. I also enjoy my online access showing a immediate balance level, unlike banks that hide transactions from their customers, eventually overdrawing their account, and leading to unnecessary overdraft fees. I feel that Arsenal Credit Union is not trying to 'nickel-and dime' me to poverty, like big branch banks, like Bank of America.

Michael W.

Every time I come there I am waited on quickly by a knowledgeable person that takes care of my needs. I am glad I am a member.

Nicholas T.

The employees are very nice. At the bank I used before, they were the complete opposite. It is also nice not having to fill out a deposit slip just to deposit a paycheck.

Craig & Jamie G.

The customer service is why I drive 15 minutes each way to bank with Arsenal instead of someplace 2 minutes from my house.

Roger R.

Since I became a member of ACU, every experience has been wonderful. I have always been greeted by name professionally and politely. Every employee I have met thus far has went above and beyond to take care of me compared to what I was accustomed to at traditional banks. I am so grateful I now use ACU and refer all my acquaintances and family. Thank you.

Tina L.

We have loved Arsenal for years. That is why we have recommended them to so many people.

Matthew & Kelly H.

Everyone at the Arnold Branch is more than helpful. My husband and I always feel well served and taken care of. Excellent group of employees! Very helpful!

Frankie H.

I congratulate ACU for operating a wonderful business that is so rewarding to its customers.

Steve B.

I have a member of Arsenal CU for many years. The tellers are familiar to me and friendly. I feel my money is safe at Arsenal CU.

Mary R.

I love my credit union. I continue to try to explain the benefits to people all the time.

Peter B.

She was very pleasant and extremely friendly and you could tell she was happy to assist me. I work in customer service and she did a great job; she was genuine and was not just going through the motions.

Coleen F.

As always - fast, friendly, accurate. What else can a person ask for?!

Matthew & Kelly H.

All the employees seem to get along well with one another which makes for a friendly, happy atmosphere, and speaks well for upper management: good upper management = happy employees.

Daniel & Monica A.

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