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About Us
Member Testimonials
About Us

Member Testimonials

At Arsenal Credit Union, we take pride in providing our members with superior service. We're member owned, so it just makes sense to take good care of the people who contribute to our success — and our members are raving about the service they get.

We routinely survey our members who visit the credit union. Below are some examples of what our members are saying.

Want to submit your own comments? Email or contact us through a secure form.


“Keep doing what you’re doing because at Arsenal I feel at ‘Home’! Thank you all!”
Michael B.


“Every staff member is very professional. Arsenal credit union is the best credit union around.”
Robert C.


“Every time I have been in my local branch the experience is always excellent.”
Grace C.


“ACU is outstanding and I wish everyone who banks anywhere had an opportunity to see what a well run business can do for the customer, and for the community. The [core DP system upgrade] went smoothly and was completed early, and I was constantly kept up-to-date on the status and when ACU would be back online as normal.”
Carolyn R.


“I have been with this credit union now for some time, and I have always had the best service. Always polite towards me. I have always been pleased with whoever waits on me. I want 2 thank everyone for their generosity.”
Christine M.


“I have been a member for 20 years and I'll never leave. I have always been treated fairly and respectfully.”
Shawn C.


“I really enjoy Arsenal Credit Union employees. They are always friendly, courteous, and friendly. I always enjoy doing my banking at Arsenal. I plan on staying for a long time.”
Larry K.


“I love Arsenal CU and its employees! Everything is great – service is great for a personal consumer; charges are minimal and everyone tries to do their best for me. I appreciate it!”
Edward J.


“I am a new customer of Arsenal Credit Union and so far I am very satisfied with the service I have received.”
John H.


“110% satisfied with being a member of Arsenal Credit Union.”
David M.


“Overall, good services and a easy place to deal with. No hidden fees or BS.”
Patrick L.


“In thirty five years of doing business with the Arsenal Credit Union I have never had a bad encounter.”
Thomas G.


“I am really pleased with the service and services at Arsenal Credit Union! It is a great place for personal banking!!!”
Janis S.


“The staff is always cheerful and helpful. I know their first names. I love banking with Arsenal. The ACU staff is the best. They all make a great team. They make me feel special. And I have so much respect for them as they are very special to me.”
Cheryl M.


“I have no problems with Arsenal. I really enjoy everyone. They always greet me. They make me feel like family.”


“The best customer service bar none!! Thanks!”
Robert M.


“I have been highly impressed with both the employees and their excellent service.”

Virginia A.

“I am proud to be a member of ACU, and I have recommended it to my family and friends.”

Sandra A.

“I am very happy with my credit union.”

Devoree C.


“Glad to be a member. I love this place. It is a pleasure doing business here.”

William H.


“I have been a member with Arsenal Credit Union for over 40 years. I NEVER had a problem with the service or the employees. I love Arsenal Credit Union and would recommend it to anyone.”

Judith D.


“Always treated very well.”

Arinola S.


“I love Arsenal. I have no desire to change where I bank. I have been with them over 25 years.”



“Very satisfied with all services.”

Milton I.


“Very satisfied with Arsenal' s professionalism.”

Debra C.


“It was our first visit to the Arnold location and we were impressed with the size, technology, and friendliness compared to other local credit unions. [The employee] was very professional and friendly while taking care of us. We left saying local, face-to-face customer service is lacking but not at Arsenal Credit Union.”

Shawn D.


“Your mobile app is excellent!”

Rita P.


 “Love this credit union, and the people!”

Matthew D.


“[The employee] was SUPER friendly, SUPER helpful, made eye contact through screen somehow, SMILED big and seemed delighted to help me. It was a great experience – and ALWAYS is a great experience at Arsenal!”

Susan A.


“I always recommend Arsenal Credit Union. I have always been treated as a valued member. This makes banking much easier overall.”

Glen F.


“I stay with Arsenal Credit Union for the simple fact that I am always greeted warmly, helped as promptly as possible, and the staff make me feel as if I am the most important customer they have. Keep up the fine work.”

David C.


“I am so glad we switched to Arsenal. Every time I come in or use the drive through, everyone is very helpful and pleasant!!!”

Raejean K.


“I love banking with Arsenal. The employees are always helpful and courteous, which makes me believe they love working there.”

Lauri T.


“Since joining Arsenal Credit Union, service has been nothing less than outstanding. I have used Credit Unions for all my banking needs since 1972, and I’m still a member of that original Credit Union, which I always thought was the best until I joined Arsenal Credit Union.”

Stanton N.


“I've been a member for years, and I could not fathom leaving this institution. Thank you for the great service.”

Matthew L.


“This credit union is great, friendly, efficient, and professional…I'd do business with a credit union over a bank any day.”

Nathan T.


“Always have recommended ACU to others. Have my children's and grandchildren’s accounts in ACU.”

Christian G.


“ACU employees are always attentive and take care of my needs.”

Rosalie B.


“Great service, and all the employees have been professional. I'm proud to be associated with a high-class bank.”

Hal R.


“Your rates and services are still better than the common bank.”

Brian S.


“Love this credit union.”

Daniel F.


“I have banked with Arsenal for 17 years and have always received excellent service…”

Aaron S.


“It is always a pleasure to do business at the drive-thru, or walk-up. It's refreshing to feel like my business is truly appreciated.”

Bradley W.


“You all do such a wonderful job here. I wouldn't bank with anyone else!”

Brittnee H.


“Top-notch organization.”

Clarence C.


“I've been with ACU for over 15 years, and have NEVER had an unpleasant encounter with any representative! Over phone or in person, they are ALWAYS courteous, responsive, attentive, professional, knowledgeable, and accommodating. I was always pleasantly pleased and used to be often surprised with all the services and quality of rates and service(s)…”


Latrita W.



For more testimonials from people just like you, click here.

Tell us what you love about Arsenal!

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3780 Vogel Road; Arnold, MO 63010|
314.962.6363 and 1.800.719.6363|