The purpose of Arsenal Credit Union is to "promote thrift among its members by affording them an opportunity for accumulating their savings, to create for them a source of credit at fair and reasonable rates of interest; to provide the opportunity for the members to use and control their money for their mutual benefit; to educate members in the prudent use of money and credit; to operate in the spirit of cooperation and not for profit; to improve the community in which it operates; and to provide other fiscal and financial services."
Our commitment to our members
As a member-owned, not-for-profit financial cooperative, we are committed to the best and finest interests of our members and to the credit union philosophy of people helping people. These are our promises:
- To uphold our fundamental responsibility to serve the people within our field of membership and, as appropriate, the communities they live in
- To treat our members with respect, with dignity, with unreserved honesty and fairness, as we ourselves wish to be treated
- To offer services designed to improve the economic and social well-being of our members from all socio-economic backgrounds, including those with low and moderate incomes, irrespective of age, race, ethnic origin, or gender
- To maintain a staff of employees and volunteers reflecting the socio-economic diversity of our members
- To employ the latest technology allowing our members access to their finances anywhere, anytime, while still maintaining convenient office hours for members desiring person-to-person services
- To assist in the financial education of our members and of the consumers in our community
- To educate our members and consumers about our unique credit union philosophy and values
- To hold our credit union on a financial course that is sound, stable, and competitive
- To encourage the professional, educational growth of our employees and volunteers
- To be an active partner in the many organizations of the community and, when feasible, to support those organizations with budgeted allowances
Arsenal recognized as a 'REAL Deal' Credit Union
For the second year in a row, Arsenal was recognized in 2010 for reaching out to our members and our community. Recipients had to reach significant achievements in at least two of the four framework models promoted by the Credit Union National Association’s REAL Deal™ program, and Arsenal did so in all four areas: 1) products and services promoting a “good deal” for members; 2) consumer information on credit union services and financial education; 3) community involvement and charitable initiatives, or contributions of resources to charitable programs, and 4) partnerships with community-based nonprofits (ClearPoint Credit Conseling Solutions).
