At Arsenal Credit Union, we take pride in providing our members with superior service. We’re member owned, so it just makes sense to take good care of the people who contribute to our success. In October 2003, Arsenal was recognized as Terry Bradshaw’s consumer Pick of the Week on MSNBC for our commitment to service. But more importantly, our members are raving about the service they get.

We routinely survey our members who visit the credit union. Below are some examples of what our members are saying. You can also read what our teen club members have said about us.

Want to submit your own comments? E-mail arsenalcu@arsenalcu.org or contact us through a secure form.

Every time I come, the staff is very pleasant and genuine. I recommend ACU to anyone looking for a place to bank.

Jamie G.

Efficient, pleasant service. It is nice to go somewhere where the staff recognizes me.

Michael T.

I have always been treated with respect and if I have a question then it is always answered.

James L.

I like the employees to know me and assist me each time I come in. Arsenal has been very good in this way.

John M.

I have always received the highest quality [service] and professionalism from Arsenal Credit Union and its employees.

Roy L.

I like that your employees take their time and that they are very friendly, professional and caring with their customers. They see to it that they help you to the extent of the visit and that you have and got everything that you need.

John W.

I have always been satisfied with Arsenal CU and will never do business elsewhere.

Charles B.

ACU is the best banking I have ever had.

Stephen B.

The employees are always very friendly, professional, courteous and extremely helpful…I am very satisfied with Arsenal Credit Union and their employees.

Andrea H.

I’ve only been a member for a year or so but, every time I go into Arsenal there are smiling faces and a professional atmosphere.

Megan H.

You have the most friendly, personable, and professional people in your customer service area. I always feel welcome and appreciated. I am grateful.

Mike B.

Always very nice and helpful. AAA+++++

Scott J.

Your company is the best credit union with whom I have ever done business. I think you are my tenth CU… Happy employees are the rock upon which truly successful institutions are based. If the employees, like yours, are well trained and compensated (including many "atta boys") they then have the ability to treat the most important people in any business – the customers – the way they deserve and rarely expect anymore. Your people are always great… Your employees are very happy and well informed, therefore your customers are too… I congratulate you and every level of management in creating a company that displays – to my eyes – the perfect implementation of the pathway to a truly successful enterprise.

James W.

I used both a walk-up teller and a member services rep and both were extremely helpful and professional. The walk-up teller answered all of my questions regarding CDs and money market accounts and then referred me to the Rep.

Barbara P.

I will never go back to a "bank"....this credit union has given me the best service, every time, and I am very satisfied and have recommended many people and brag about you all the time!

Janet D.

I had fast friendly service and usually do when I go in there. Arsenal Credit Union has always ranked very high with me.

Jacquelyn R.

I have always had a positive experience at Arsenal CU.

Russell T.

Just nice & friendly people to deal with….

Steven H.

Every team member I have ever dealt with there has been very friendly and helpful. Even the team members that are not waiting on you are friendly and always have smiles on there faces even if there is a rude customer in front of them. Great job for the Vogel location team members.

Sandra P.

Everyone is always helpful and friendly no matter what my needs are.

James F.

The tellers know me by name. They always greet me, take care of my transaction carefully but fast, thank me & ALWAYS wish me a good day.

Jeffrey H.

I have always had very good service at ACU and that is why I recommend ACU to everyone.

Ricky M.

I enjoy coming to the [Arnold] branch. Everyone is always so friendly and courteous. It is a wonderful place to bank.

Karen T.

[The] Watson [branch] is a good location and the extended hours offer so much flexibility for busy schedules. Thank you!

Victoria B.

Arsenal has always been a professional place to visit and taken care of everything accurately. When I have had questions in the past, they have always answered me and never made me feel like my questions were silly or like I was wasting their time.

Matthew H.

Any time I come into the branch I am treated with the utmost respect. The representatives are always friendly and helpful.”

Scott O.

I have never once had a problem with the staff and their willingness to help me throughout the time I have been with Arsenal Credit Union (about 7 years). The staff is very friendly and very knowledgeable.

Jason F.

I have been using the credit unit for years and always have been treated with respect.

James & Patrice L.

The tellers have consistently offered useful suggestions to make banking with Arsenal helpful and easy. Not once, or only one teller, but everyone at the [credit union]. When new services become available, they let us know right away.

Dennis and Darlene F.

I use the lobby when I make transactions and I've always had exceptional treatment by the employees. Highly recommend.

Susanne V.

The service at Arsenal has always been above any other bank that I have ever dealt with at any time.

Connie B.

Your web site and continued service at the credit union is fabulous and I recommend as many people as I can to join Arsenal Credit Union.

Jim H.

Just want to let you know that I have been using the home banking service for several years and it has been a great service. I've never had any problems and it is both efficient and effective.

Frank L.

I am very happy with your services. I really like what you make available for teens. I believe these ideas are very helpful to get started in life.  We are making use of these services, especially the $100.00 CDs.  Thank you very much!

Vicky N.

I love the credit union. I will never go back to a "bank." I am treated like an individual here and not a number. I am treated with respect also, no matter how much I do and don't have. I have ALWAYS had great service, since day one.

Janet D.

I am extremely pleased with ACU. You have excellent service. When I have had problems, you deal with them quickly. You don't act like it's my problem. You take responsibility when you make an error and correct it promptly. You have the most customer-friendly workers that I have ever associated with. We use the offices off Lemay Ferry/South County and Vogel Road. We recently took out a home equity loan and I was very pleased. Everything went smoothly. [ACU’s staff is] very helpful and knowledgeable. I'll also never forget when government workers were laid off years ago and we were worried about getting paid. ACU said not to worry about our loans if this happened. They gave us some breathing room. Luckily we were paid and we didn't have to be late on payments, but I'll never forget how ACU looked out for us.

Cheryl H.

I have been banking at Arsenal for a while. Everyone has been very helpful and friendly. I would like to call special attention to Kelly at the Florissant Arsenal Credit Union. She went above and beyond to help me make some major financial decisions. She was very helpful and made everything ease during a stressful time for me. She deserves a customer service award.

Ruby B.

I have been banking at Arsenal CU for over 10 years and have always been treated great. I always have my questions answered and get help when I require it – even it is something I did wrong. Your employees are always kind and courteous.

William D.

One of the reasons we keep our account with you is the helpfulness of your employees – friendly and always very helpful and knowledgeable with any questions we might have. Never a sigh of discontent when my husband brings in mountains of change, and I am always getting helpful tips (interest on checking, bill pay, money markets etc.). Absolutely excellent.

Darlene F.

The employees always make me feel as if they know me personally. They are very friendly and a pleasure to deal with. They seem to smile a lot.

James M.

Everyone we have dealt with on all of our transactions is always pleasant and professional. Very happy with Arsenal Credit Union.

Todd S.

The girls [at the branch] have always been warm and welcoming to us. Overall, I give the girls and the credit union excellent ratings. I would recommend anyone to open accounts with Arsenal based on what service I have had with you.

Mary D.

In & out quickly, and accurate service. When I have questions, the manager sees me right away and does know me by name. He is very nice.

John C.

On not one but several occasions I had the wonderful opportunity to work with Rachel of member services.

Recently, she was able to work with us again and she remembered me from last November, and even asked how things were going. I cannot tell you how efficient and timely she was helping us with the loan so that I could start my new company. She turned the loan around in just one day!! I have never experienced such a pleasant person in this industry and every time we met with her it was the same upbeat and helpful attitude. She has made these two stressful situations much easier to deal with. We love banking with Arsenal Credit Union. Thank you.

Kelly S.

We have always been well pleased with the staff at both the Watson branch and the Arnold branch. We have been members for over 35 years and plan on continuing for years to come. We have been in Canada for the last two years but have maintained our account and contact with Arsenal.

Bob G.

The employees at the North Branch know a lot of the customers by name. They are always professional. A good experience at the North County Branch is the norm and NOT the exception.

William B.

I am always treated very warmly when I visit [the Mid County] branch. It is a very long distance from my house and work, so it is nice to know that I can get good service when I visit.

Melinda C.

I feel I am a valued member and treated kindly at Arsenal. I have accounts at other banks, and there’s no comparison.

I hope ACU is around longer than me as my children would surely appreciate a banking practice with such hospitality and fairness.

JoAnn R.

I must confess to you, I have been in the customer service management profession in banking for 18 plus years. As a customer, I have high expectations. My experience with Arsenal Credit Union from the day I opened my account to the present time has been nothing but a wonderful experience. Keep up the good work with your team and you will retain your customers!

Jeanine

Without fail, my visits to Arsenal Credit Union are always enjoyable. The staff is unfailingly personable, professional and friendly. It has been a pleasure doing business with your organization.

Cheryl L.

Every time I go [to the NGA branch], the people are always upbeat and friendly. I actually enjoy going into the credit union for whatever reason.

James S.

Compared to a bank, the credit union treats customers as 'members,' not just as another way to make money. Keep up the good work.

John G.

Conducting business at the NGA branch is always a pleasant experience. Minimal waiting, personal interest in me, courteous demeanor, accurate transactions, everything I’m looking for in a financial institution.

Gayle F.